Education

Brigham Young University
Masters of Business Administration

University of Utah
Bachelors of Science, Chemical Engineering; Minor Mathematics

August 1998

June 1987

Campus-Wide Help Desk. Organized and managed the campus Help Desk. Developed a plan to start and operate the Help Desk. Reallocated department resources to start the Help Desk without any additional funding. Responsible for hiring and training staff, day-to-day operations, and long-term planning and strategies. Managed growth from 2 to 15 employees and a merger with another help desk.

Strategic planning. Member of the campus Business Process Reengineering team. Served on the steering committee that oversaw the merger of the Computer Center with the Marriott Library. Worked on the Marriott Library Strategic Planning committee to develop a mission statement for the Library and a strategic plan with appropriate goals to accomplish the plan. Worked with Human Resources department to streamline the job posting process. Redesigned the process, reducing the time to post a position from 5 days to 1 day.

Contract Negotiations . Negotiated contracts and licensing terms that resulted in savings of over 3 million dollars to the University. Worked with vendors to obtain donations of computer equipment and software to the University that totaled $250,000 annually for 3 years. Worked with campus colleges, departments and computer labs to determine needs, establish standards and coordinate purchases of computer hardware and software.

Training. Determined need for specific training and developed course content and delivery mechanism. Created and taught courses on basic computer use, word processing, spreadsheets, computer graphics, Internet use, and web authoring. Collaborated on a state-wide training program to teach K-12 educators how to use the Internet.

Campus Events. Planned, coordinated and hosted campus events. Hosted conferences focused on using technology in the academic environment. Organized three conferences, each one attracting over 500 attendees. Arranged for the keynote speakers and presenters for over 50 workshop sessions for each conference.

Networks. Designed and implemented local and wide area networks. Worked with customers to determine needs and requirements for their network. Installed the network, including wiring, hubs, routers, and servers. Trained customers on how to use and manage their network. Developed a plan to integrate 10 buildings into the campus network.

Work Experience

University of Utah, Salt Lake City, Utah

• Web Master, Network and Communicaton Services
• Help Desk Manager, ACLIS
• Assistant Director, Computer Center
• User Services Manager
• Microcomputing Manager
• Campus Network Support
• Programmer/Analyst
  

1981 to present

2000 to present
1998 to 2000
1996 to 1997
1993 to 1996
1991 to 1993
1985 to 1993
1986 to 1991